FAQ’s & Policies
Warranty
Bushworks Rustic Design warrants that all handcrafted tables are free from defects in workmanship and materials under normal residential use for one (1) year from the date of delivery.
This warranty applies to:
Structural integrity of the table
Joinery and assembly craftsmanship
Material defects that affect function
Hardware supplied by Bushworks Rustic Design
Natural Wood Disclaimer
Because our tables are made from solid wood, natural variations are expected and celebrated. The following are not considered defects:
Grain variation
Knots and character marks
Seasonal movement (expansion or contraction)
Minor surface expansions
Colour variation or aging over time
These characteristics are part of what makes each Bushworks piece unique ✨
What This Warranty Does Not Cover
This warranty does not cover:
Damage from misuse, neglect, or accidents
Improper storage or exposure to extreme humidity/temperature
Water damage or heat damage
Scratches, dents, or normal wear and tear
Commercial or outdoor use unless otherwise specified
Finish Care Expectations
Our finishes are durable but not indestructible. To maintain warranty coverage:
Use coasters and placemats
Avoid prolonged moisture exposure
Clean with mild soap only
Avoid harsh chemical cleaners
If an Issue Arises
If a defect covered under this warranty occurs within the warranty period, Bushworks Rustic Design will:
Repair the item, or
Replace the defective component, or
Offer an appropriate partial refund at our discretion
Custom Work
Because many Bushworks pieces are custom-built, all custom orders are final sale. However, they remain fully covered under the workmanship warranty above.
Shipping/Pick-Up Info
Pickup is located at our workshop in Abbotsford, B.C. We will let you know what our address is upon purchase. Delivery of your custom table is an option for an extra fee. Once your order is ready for delivery or pickup, we’ll be in touch to let you know when it will arrive and what to expect on delivery day.
Payments
All payments will be made via e-transfer. A $300 non-refundable deposit is required at the time of booking to start your table. The remaining payment will be required upon pickup or delivery of your table.
Other things to consider before purchasing:
We recommend measuring your space ahead of time to ensure your table will fit and can be easily moved into the intended room. Most of our tables can fit sideways through doorways, patios and up stairways. Please let us know if you have an unusually narrow space and we can accommodate this by making the table in two pieces.